App Store & iTunes Not Working? Easy 2025 Fix Guide: If you are trying to open the App Store, iTunes, or any other Apple service, but keep getting an error message saying something like “cannot connect to App Store”, you are not alone. This problem is quite common and it generally occurs due to a simple connexion bug, outdated settings, or a temporary outage of the Apple services. In this straightforward 2025 guide, we will explain all working methods to fix the problem step by step. Whether you are using an iPad, an iPhone, or a Mac, you will find the clear solutions below.

Table of Contents OR List of issues facing when App Store & iTunes Not Working:

1. Check Your Internet Connection First
2. Check Apple’s System Status Page
3. Restart Your Device
4. Sign Out and Sign Back Into Your Apple ID
5. Check Date & Time Settings
6. Disable VPN or Proxy
7. Update Your Device Software
8. Reset Network Settings
9. Check Restrictions or Screen Time Settings
10. Verify Your Payment Method

• Check Your Internet Connection First

Diagnose Your Internet Connection. A low or poor internet connection is the most common cause of the failure of the App Store or iTunes.

How to Fix:

• Ensure you have Wi-Fi or your mobile data switched on.
• Open Safari and attempt to open one of the sites (e.g., google.com). Provided that it fails to load then the problem is with your internet.
• If you’re on Wi-Fi:

Toggle Wi-Fi OFF – ON.

Move closer to your router.

Reboot your router in case it is necessary.

• When using mobile data, make sure that you have the App Store enabled:

Go to Settings – Mobile Data.

Scroll further and see whether the toggle of App Store is ON.

Pro Tip: Sometimes it is possible to quickly restart the connection by enabling the Airplane Mode, and then exiting it.

 

• Check Apple’s System Status Page

There are other times when you are not the problem at all. Apple also occasionally experiences server outages that impact on the App Store, iTunes and other services.

How to Check:

• Go to the official System Status Page of Apple.
• Either App Store, iTunes Store, or Apple ID should be on the list.
• When you notice a green dot, then everything is operational.
• When it is red or yellow then the issue is regarding Apple servers. You can only wait till Apple puts it back together.

Typically, Apple solves these problems in a couple of hours.

 

• Restart Your Device

It is an easy solution, yet, a simple restart will fix most of the temporary software glitches that could cause Apple services to freeze.

How to Restart:

• iPhone/iPad Face ID: Press and hold Side button + Volume Up/Down – Slide to turn off – 30 seconds wait – turn it on.
• iPhone/iPad with the Home Button: Single-handedly press the Power button, and swipe to shut it down.
• In MAC Click on Apple menu and Restart.

After re-opening it, attempt to open the App Store or iTunes again.

 

• Sign Out and Sign Back Into Your Apple ID

Apple services use your Apple ID to their benefit. In case of a syncing or verification problem, it can be resolved by simply signing out and signing in.

How to Do It on iPhone/iPad:

• Go to Settings.
• Tap your name at the top.
• Scroll down – Tap Sign Out.
• Click on confirm and enter an Apple ID password.
• Restart your device.
• Sign out: Select Settings Sign in to your iPhone.

How to Do It On Mac:

• Open System Settings.
• Click your Apple ID.
• Click Sign Out.
• Restart, then sign back in.

 

• Check Date & Time Settings

Wrong date and time settings will make Apple services ineffective, particularly when your time is not the same as that of the Apple servers.

How to Fix:

• Navigation clicking on Settings – General – Date and Time.
• Turn ON Set Automatically.
• In case it is already ON, switch it off and on in order to re-reserve.

On Mac:

• Go to General System

During Date and Time date and time Set date and time automatic is enabled.

 

• Disable VPN or Proxy

Most people are using VPN because of privacy; however, other VPNs have been disrupting Apple servers, especially when the location of the VPN is somewhere they have no access to Apple services.

What to Do:

• In case you have a VPN application, disconnect it.
• Settings – VPN and make sure that it is OFF.
• In the event that you have a custom proxy, turn it off.

Then, once disabled, reopen App Store or iTunes and make another check.

 

• Update Your Device Software

Older versions of iOS, iPadOS, or macOS may result in the inability to use the latest services of Apple.

How to Update:

• iPhone/iPad:

Click settings – general – software update.

In the event that an update exists, then tap Download and Install.

• Mac:

General- Open System Settings – Software Update.

Install any pending updates.

After the update, restart your device and repeat.

 

• Reset Network Settings

In case all the above do not help, then your network settings can be corrupted. The persistent connection problems can be resolved by resetting them.

Important: It will also delete saved Wi-Fi networks and passwords, and they cannot be accessed easily, so remember them.

How to Reset:

• Access Settings- General- Transfer or Reset iPhone, Reset Network Settings.
• Confirm, enter the passcode.

Once the reset is done, reconnect to Wi-Fi and see whether App Store or iTunes can open.

 

• Check Restrictions or Screen Time Settings

Certainly, access to the App Store can be limited by Screen Time (particularly on the gadgets of children).

How to Check:

• Select Settings -screen- Time- Content and Privacy Restrictions.
• Tap App Store Purchases and iTunes, enabled.
• Ensure the possibility to operate Installing Apps and Deleting Apps, as well as In-App Purchases.

Cancel Content & Privacy Restrictions when necessary and re-try.

 

• Verify Your Payment Method

When your payment method in Apple ID has expired or failed to work, Apple may refuse the services of iTunes or purchasing apps in the App Store.

How to Check:

• Click on Settings – your name – Payment and shipping.
• Update your credit/debit card or choose another valid payment option.

 

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